Question 1

How do I find and apply for missions?

Accepted Answer

Browse the missions listed in our platform. Use our exhaustive list of filters to find the ones that better match your skills and expectations. Submit your proposal directly to clients.

Question 2

How do employers find me?

Accepted Answer

Firstly, you need to fill your profile, otherwise we will not show your profile. Also, you will need to set your profile to visible so that it can be displayed to employers. The more complete your profile is, the more likely you are to be found as employers will use different filters to find their candidates.

Question 3

Will my profile be visible to everyone?

Accepted Answer

Your profile picture and names will be visible only by employers registered in our platform, and only if you made your profile visible.

Question 4

Do I get evaluated?

Accepted Answer

Yes, once a mission is completed, the employer will review your work with a rating and a comment if he wants to.

Question 5

Are my ratings visible by everyone?

Accepted Answer

Your ratings are visible only to employers, and only once you've billed over $20,000 in missions within 12 months. Below this threshold, your profile remains visible but without public ratings. This ensures reviews are based on substantial experience.

Question 6

What if I have less than $20 000 of missions during the last 12 months?

Accepted Answer

Your ratings will not be displayed. This will not prevent you from searching missions, but it will be harder for employers to trust you. Your rating will still be restored once you reach the required threshold.

Question 7

Can I work outside the platform once I have been connected with an employer?

Accepted Answer

We do not allow this. All missions must be done through the platform. This is to ensure the security of both parties and to provide a safe environment for all users. If we suspect a freelancer of finding missions here and then contracting outside the platform, he(she) might be ban.

Question 8

How can I increase my chances of being selected?

Accepted Answer

The more you achieve missions, earn money and get good reviews, the more likely you are to be found by employers. Also, make sure your profile is complete and your rate is competitive.

Question 9

What fees does the platform charge freelancers?

Accepted Answer

ActuariesConnect does not charge anything upfront. You can search, find and apply to missions for free. We will only charge a commission once you get paid for a mission. The commission rate is 10% and is applied to the payout you receive from the mission.

Question 10

Are all features free?

Accepted Answer

Although you can do most things for free, we offer premium features that can be unlocked with credits. These features include highlighting your profile, showing you for each mission how your rate is compared to other freelancers, and more.

Question 11

What rate should I charge for my services?

Accepted Answer

This is totally up to you. However, to increase your chances, your rate should reflect your expertise, experience, and the complexity of the mission. You can set your rate per day or a fixed rate for the whole mission.

Question 12

When and how will I get paid?

Accepted Answer

Payment process depends on the mission type:

**Daily rate missions:** Submit your worked days at month-end. Your employer has 7 days to validate. If no response within this period, we automatically consider it validated. Payment is then initiated.

**Fixed price missions:** Payment is released when the employer ends the contract and validates completion.

Question 13

How secure are my payments?

Accepted Answer

For fixed prices, we act as an escrow account. This means that the employer has already paid us, and we will release the payment to you once the mission completes. For daily rate, we ask the employer to register a payment method on which we will automatically capture the due amount. If a payment fails, you will be instantly warned and this will limit your risk of unpaid missions.

Question 14

What happens if there’s a dispute with a client?

Accepted Answer

Our dispute resolution team is here to mediate. Submit your case with supporting evidence, and we’ll help resolve the issue.

Question 15

Can I discuss with Employers before accepting their mission?

Accepted Answer

Yes, of course. Use the platform’s messaging system to discuss project details. However, you can only discuss with employers who have accepted your proposal or who have initiated a chat with you.

Question 16

How do I post a mission on the platform?

Accepted Answer

Create an account, go to the 'Create a Mission' section, and provide details about your requirements, budget, and timeline.

Question 17

How do I find the right freelancer for my project?

Accepted Answer

Use filters such as skills, experience, and ratings to browse freelancer profiles. Invite the ones that match your needs to apply.

Question 18

What fees does the platform charge companies?

Accepted Answer

Using ActuariesConnect is free for employers. You only pay the freelancer you hire.

Question 19

Can I work outside the platform once I have connected with a freelancer?

Accepted Answer

We do not allow this. All missions must be done through the platform. This is to ensure the security of both parties and to provide a safe environment for all users. If we suspect an employer of finding freelancers here and then working with them outside the platform, it might be ban.

Question 20

How is the payment process managed?

Accepted Answer

For fixed prices, funds are held securely in escrow and only released to freelancers once the project is completed and approved by you. For daily rates, you will need to register a payment method and the funds will be automatically captured at the end of each period you defined with the freelancer.

Question 21

What happens if I’m not satisfied with the freelancer’s work?

Accepted Answer

You can contact us and we will help solve the issue. Funds are not released until the issue is resolved.

Question 22

Is there a guarantee of project success?

Accepted Answer

While we cannot guarantee outcomes, we provide tools like advanced filters and ratings to help you find the best freelancer for your project.

Question 23

Can I discuss with Freelancers before hiring them?

Accepted Answer

Yes, of course. Use the platform’s messaging system to discuss project details, share files, and provide feedback.

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